Your Privacy,
Handled With Care.
At Caratiyo, your trust matters as much as your jewellery. This Privacy Policy explains what information we collect when you visit our website, shop with us, or contact our team, and how we use, share and protect it.
Your information deserves the same care as your jewellery.
Caratiyo is a lab-grown diamond jewellery brand operated by R S Sakhiya Diamond.
By using our website or purchasing from us, you agree to the practices described in this policy.
Information We Collect
Information You Provide
We collect the details you share with us directly, for example when you:
- Place an order or request a custom design
- Create an account or wishlist
- Subscribe to our emails or SMS updates
- Contact customer care, book an appointment, or leave a review
- Enter a giveaway or promotion
This may include your name, email address, billing and shipping address, phone number, ring size or personalisation details, and payment information (handled securely by our payment partners — we do not store full card numbers).
Information Collected Automatically
When you browse our site, we automatically receive certain technical information, such as your IP address, device and browser type, operating system, pages viewed, time on site, referring links, and general interaction data. This helps us keep the site working well and improve your experience.
Cookies and Tracking
We use cookies and similar technologies to remember your session, understand how our store is used, and show you relevant content. You can manage or disable cookies through your browser settings, though some features may not work as intended if you do.
How We Use Your Information
Orders & Service
- Process, fulfil and deliver your orders, including custom pieces
- Send order confirmations, shipping updates and service messages
- Respond to enquiries and provide customer support
Experience & Security
- Send marketing communications where you have opted in
- Personalise and improve your shopping experience
- Detect, prevent and address fraud or security issues
- Meet our legal, tax and regulatory obligations
How We Share Your Information
We do not sell or rent your personal information. We share it only where necessary, and only with parties who are expected to protect it:
Service Providers
Trusted partners who help us run our business — such as payment processors, shipping and logistics carriers, and technology providers — receive only the information needed to perform their role.
Legal Requirements
We may disclose information where required by law, or in response to valid legal requests such as court orders, or where you have breached our Terms of Service.
Business Transfers
If our business is merged, acquired, or its assets are sold, your information may be transferred as part of that transaction so we can continue to serve you.
International Transfers
Because we serve customers worldwide and work with partners in different countries, your information may be processed outside your country of residence, where data protection laws may differ. Where required, we take steps to ensure your information remains protected.
Data Security
How We Protect Your Information
We use reasonable technical and organisational safeguards to protect your information, including:
- SSL encryption
- Restricted internal access
- PCI-compliant payment processing
Important Notice
No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.
Your Rights & Choices
Depending on where you live, you may have the right to:
Your Privacy Rights
- Access, correct or update the personal information we hold about you
- Request deletion of your information, subject to legal or contractual limits
- Request a copy of the data we hold about you
Your Choices
- Opt out of marketing at any time via the unsubscribe link or by contacting us
- Disable cookies through your browser
To exercise any of these rights, email us at info@caratiyo.com.
Children's Privacy
Our website is intended for adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates take effect when posted here, and material changes will be reflected in the "Last updated" date at the top of this page.
We encourage you to review it periodically.
Contact Us
If you have questions or requests regarding this policy or your personal information, please reach out.
Brand
Caratiyo
Operated by R S Sakhiya Diamond
info@caratiyo.com
Phone
+91 99799 83371
Website
www.caratiyo.com
Registered Office
Floor No.: 2 FL
Building No./Flat No.: 71
Name of Premises/Building: Patel Park Society
Road/Street: Varachha Road
City/Town/Village: Surat
District: Surat
State: Gujarat
PIN Code: 395006
India