Terms of service

Last updated: [ 9 july 2026 ]

Overview

This website is operated by Caratiyo, a lab-grown diamond jewellery brand of R S Sakhiya Diamond. Throughout the site, the terms "we", "us" and "our" refer to Caratiyo. We offer this website, including all information, tools and services available from it, on the condition that you accept the terms, conditions, policies and notices stated here.
By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms & Conditions ("Terms"), including any additional terms and policies referenced here or linked from the site. These Terms apply to all users, including browsers, customers, and contributors of content. Please read them carefully. If you do not agree to all of these Terms, you should not use the website or our services.
We may add new features or tools to the store, which will also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically; continued use of the site means you accept any changes.
Our store is hosted on a third-party e-commerce platform that enables us to sell our products and services to you.

1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction, including intellectual-property laws.
You must not transmit any worms, viruses or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your access to our Services.

2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding payment details) may be transferred unencrypted and may involve transmissions over various networks and adaptations to meet technical requirements. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.

3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information on this site is not accurate, complete or current. Such material is provided for general information only and should not be relied upon as the sole basis for decisions.
This site may contain historical information, which is provided for reference only. We may modify the contents of the site at any time but are under no obligation to update any information.

4. Products, Pricing and Availability
Certain products may be available exclusively online and in limited quantities, and are subject to return or exchange only in line with our Return & Exchange Policy.
As our jewellery is set with lab-grown diamonds, small natural variations in colour, clarity and finish may occur between individual pieces. We make every effort to display product colours and images accurately, but we cannot guarantee that your screen will display them precisely.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or the Service at any time, and we shall not be liable for any such change, suspension or discontinuance.
We reserve the right to limit sales by person, region or jurisdiction, and to limit quantities. We do not warrant that any product will meet your expectations.

5. Accuracy of Billing and Account Information
We reserve the right to refuse any order, and may limit or cancel quantities purchased per person, household or order, including orders that appear to be placed by dealers or resellers.
You agree to provide current, complete and accurate purchase and account information, and to promptly update it so that we can complete your transactions and contact you as needed.

6. Optional Tools and Third-Party Links
We may provide access to third-party tools over which we have no control. These are provided “as is” and “as available” without warranties of any kind, and your use of them is at your own risk.
Certain content and services may include materials from third parties, and our site may link to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content, and we are not liable for any transactions made with third parties. Please review their policies before engaging with them.

7. User Comments and Submissions
If you send us comments, ideas, suggestions or other submissions, you agree that we may use, edit, copy, publish and distribute them without restriction, and we are under no obligation to keep them confidential, pay for them, or respond to them.
You agree that your submissions will not violate any third-party rights, and will not be unlawful, abusive or otherwise objectionable. You are solely responsible for the content and accuracy of anything you submit.

8. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which forms part of these Terms.

9. Errors, Inaccuracies and Omissions
Occasionally there may be information on the site containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges or availability.
We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice, including after you have submitted your order.

10. Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose; to violate any laws or regulations; to infringe our or others' intellectual-property rights; to harass, abuse or discriminate against others; to submit false information; to upload viruses or malicious code; to collect others' personal information; to spam, phish, crawl or scrape; or to interfere with the security features of the site.
We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

11. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, secure or error-free. The Service and all products delivered through it are provided “as is” and “as available” without warranties of any kind, except as expressly stated by us.
To the fullest extent permitted by law, Caratiyo, its directors, officers, employees and suppliers shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages arising from your use of the Service or any product purchased through it. Where a jurisdiction does not allow such limitations, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification
You agree to indemnify and hold harmless Caratiyo, R S Sakhiya Diamond, and their affiliates, partners, officers, employees, contractors and suppliers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall still be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

14. Termination
These Terms remain in effect unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site.
If you fail, or we suspect you have failed, to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

15. Entire Agreement
These Terms, together with any policies posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Our failure to enforce any right or provision shall not constitute a waiver of that right.

16. Governing Law
These Terms and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of India, with courts located in Surat, Gujarat having jurisdiction, without prejudice to any mandatory consumer-protection rights available to you in your country of residence.

17. Changes to These Terms
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms at our sole discretion by posting changes to our website. Your continued use of the site following any changes constitutes acceptance of those changes.

18. Contact Information
Questions about these Terms & Conditions should be sent to us using the contact details below.
Brand: Caratiyo (operated by R S Sakhiya Diamond)
Email: info@caratiyo.com
Phone:+91-99799 83371 
Address: 71, 2ND FLOOR, PATEL PARK SCIETY Varachha Main Rd, behind Geetanjali Petrol Pump, Kodiyar Nagar, Surat, Gujarat 395006, India
Website: https://www.caratiyo.com